FAQ

Please note that if you are viewing this site in private browsing (incognito) mode, product details may not be displayed correctly. If you are using a smartphone, please turn off private mode before using the site.

This site does not support feature phones.

You can reset your password via the "Forgot your login ID or password?" link on the login page.

Automated emails, such as order confirmation emails, cannot be resent.
If you wish to confirm the details of your order, please contact us via our inquiry form.

Shipping costs vary depending on the destination.

※All shipping costs include tax.

¥1,430→
Hokkaido, Okinawa Prefecture

¥880→
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Niigata, Toyama, Ishikawa, Fukui, Shizuoka, Aichi, Gifu, Mie, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama, Tottori, Shimane, Okayama, Hiroshima, Yamaguchi Prefectures

¥980→
Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Tokushima, Kagawa, Ehime, Kochi, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima Prefectures

If you do not receive an order confirmation email, it may be due to settings such as domain rejection.
Registered members can check their order details in "Order History" on My Page.
For guest purchases, please contact us via the inquiry form.

Please contact us via our inquiry form.
If the item has already been shipped, you may be able to resolve the issue by contacting Yamato Transport directly.

If your order has not yet been shipped, please contact us via CONTACT. If it has already been shipped, please check the tracking number provided in your shipping confirmation email and contact Yamato Transport. Please note that we do not offer reshipment for orders returned to us after the storage period has expired. Please place a new order with the correct delivery address.

We cannot accept changes to the size after the order has been shipped. If you have not yet received a shipping notification, please contact us via our contact form.

When placing your order, please check the "Gift Wrapping Service" box on the cart review screen.

Items purchased through our online store cannot be picked up in-store.

If you would like to request a repair, please send photos of the entire item and the area requiring repair via our contact form.
*Please note that some items may not be eligible for repair.

After stock confirmation, orders will be shipped within 1 to 3 business days, excluding weekends and holidays.
Please note that even if you have specified a delivery date and time, shipments and deliveries may be delayed for the following reasons:

・High volume of orders during peak seasons, etc.
・Traffic disruptions due to weather, natural disasters, or other conditions

You can specify a delivery date and time when placing your order.

If you specify a delivery date and time
Your order will be shipped with the delivery scheduled for the date and time you selected under Delivery Date > Preferred Delivery Date during checkout.

If you wish to receive your order as soon as possible
If you select "No preference" under Delivery Date > Preferred Delivery Date when placing your order, we will ship it so that it arrives on the earliest possible date, excluding weekends and holidays.

Except in cases where the delivered product has a defect (initial defect), we do not accept returns or exchanges for customer-related reasons (e.g., incorrect order, wrong size, differs from expectation, etc.).

*Returns and exchanges are only accepted in the event of damage or defects upon arrival, or if the incorrect item was sent.
In such cases, please contact the MIDWEST ONLINE STORE in advance via email (ec@midwest.co.jp) or our inquiry form. We will only provide an exchange or refund if you contact us within 7 days of the product's delivery. If the product is out of stock and cannot be exchanged, we will provide a refund instead.
Even in the case of an initial defect, we will not accept returns or exchanges for any reason after 7 days (including the delivery date) have passed since the product was delivered.

Returns or exchanges for products with initial defects must meet all of the following conditions:
(1) The product must be unused and unworn (items without the original product tags will not be considered unused).
(2) All accessories, attachments, invoices, etc., must be returned in the same condition as when they were delivered.
(3) Other conditions as specified separately by our company.

Even if there is an initial defect and it is within 7 days of delivery, we cannot accept returns or exchanges for products that fall under the following categories:
(1) Products that have been used even once
(2) Products that have been damaged or soiled due to the customer's responsibility
(3) Products that have been altered, repaired, or cleaned by the customer
(4) Products for which the packaging, etc., has been soiled, damaged, lost, or discarded

Regarding shipping costs for returns/exchanges

<Initial defects and incorrect deliveries>
・If the product received differs from your order statement
・If the product received has an initial defect (damage, scratches, dirt)
...In the above cases, our company will cover all shipping costs related to the return or exchange.
*If we are unable to provide a replacement for the product, we will process it as a return.

*The method of refund depends on the payment method used at the time of order.

(1) Refund Process

Once we have inspected the returned item and confirmed that it meets the return criteria, we will process your refund.

You will be notified via email once the refund process is complete.

(2) Refund Method

For payments made via credit card, smartphone payment, PayPay, or Paidy, a "refund procedure" will be initiated.

Please note that depending on your credit card company and your specific contract terms, refunds for returns processed after the card issuer's closing date may be carried over to the following month.

As we are unable to verify the details of your personal account agreements, please contact your credit card issuer directly for further information.

For Cash on Delivery (COD): Refunds will be made via bank transfer to a bank account of your choosing.

(3) Refund Timeline

Refund procedures are typically initiated within 3 business days after item inspection.

Depending on the payment method and financial institution, it may take some time for the refund to be reflected in your account or on your card statement.

While some of the brand's standard items will be restocked, seasonal items will generally not be restocked. As our inventory is shared with our physical stores, please be aware that items may occasionally become unavailable even after your order is confirmed.

We do not handle this at all through our online shop. Please contact the store directly.
Click here for SHOPLIST

Please note that there may be slight variations even within the same size depending on the wooden lasts or similar tools used by the brand. Please refer to the measurements provided in the **"Item Size"** section on the product page.

MIDWEST MEMBERS is a point system for purchases made at MIDWEST physical stores and our official online store.
You will receive 1% of your purchase amount in points when shopping at physical stores or the official online store.
Points can be used for your next purchase at a rate of 1 point = 1 yen.
*Click here for details

Credit Card / Cash on Delivery / PayPal / d-barai / PayPay / Paidy are available.

VISA/JCB/MasterCard/AMEX/Diners are accepted.

Please check that you have entered your credit card number, expiration date, and security code correctly, and try again. If the error persists, please contact your credit card issuer directly.

Cash on delivery is not available for orders totaling 300,000 yen or more. We apologize for the inconvenience, but please select a different payment method to proceed with your order.